Privacy policy
Last updated: September 9, 2025
Drexxin LLC (“Drexxin,” “we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Drexxin is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us, including through email, SMS/text messaging, or other channels.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and financial account numbers, transaction details, payment confirmation, and other payment details.
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Account information including your username, password, security questions, preferences, and settings.
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Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel.
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Communications with us including customer service inquiries or messages sent through our Services.
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Device information including information about your device, browser, or network connection, your IP address, and unique identifiers.
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Usage information including information regarding your interaction with the Services, including how and when you navigate or engage with them.
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you when you create an account, visit the Services, communicate with us, or provide your information.
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Automatically through the Services such as cookies, device data, and browsing behavior.
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From service providers when they collect or process personal information on our behalf (e.g., Shopify, shipping carriers, or payment processors).
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From partners or other third parties including affiliates, marketing partners, or social media platforms.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:
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Provide, tailor, and improve the Services including processing payments, fulfilling orders, managing your account, and providing personalized recommendations.
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Marketing and advertising such as sending promotional communications by email, text message, or postal mail, and showing you online advertisements based on your interactions with our Services.
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SMS/text marketing (with your consent). If you provide your phone number and explicitly consent, we may send you transactional texts (order updates, shipping alerts) and promotional messages. Consent is not a condition of purchase. You may opt out anytime as described below.
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Security and fraud prevention including authentication, detecting and investigating fraudulent or malicious activity, and ensuring safe transactions.
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Communicating with you such as responding to inquiries, providing customer support, and sending order updates.
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Legal reasons including compliance with applicable law, responding to lawful requests, and enforcing our policies.
SMS & Text Messaging
We comply with the U.S. Telephone Consumer Protection Act (TCPA), CAN-SPAM, CTIA guidelines, and applicable international regulations (such as GDPR and CASL) regarding SMS marketing.
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Consent: By signing up for our SMS program, you consent to receive text messages (which may be sent using automated technology) to the phone number you provide. Consent is not a condition of purchase.
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Frequency: Message frequency may vary and may include updates about your orders, account, and promotional offers.
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Cost: Standard message and data rates may apply. Drexxin is not responsible for carrier fees.
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Opt-Out: You may opt out at any time by replying STOP to any text message. After opting out, you may still receive non-promotional texts related to your orders.
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Help: For assistance, reply HELP to any Drexxin message or contact us at support@drexxin.com.
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Data use: We collect your phone number, message content, and related metadata solely to provide SMS services. This information may be shared with our SMS service providers for delivery purposes only.
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International compliance: If you subscribe outside the U.S., your information may be processed in the U.S. in accordance with this Privacy Policy. Local regulations may provide you with additional rights.
How We Disclose Personal Information
We may share personal information in the following circumstances:
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With Shopify and vendors who provide services on our behalf (e.g., IT management, fulfillment, payment processing, and SMS delivery).
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With business and marketing partners to advertise and provide promotional services.
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When you direct or consent to such sharing (e.g., shipping, social media integrations).
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With our affiliates or corporate group.
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In connection with business transactions such as mergers, acquisitions, or bankruptcy.
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To comply with legal obligations or enforce our terms.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes certain personal information to provide and improve our Services. Shopify may also use data across its network of merchants. For details, visit the Shopify Privacy Policy.
Third Party Websites and Links
Our Services may link to third-party websites. We are not responsible for their practices, and you should review their policies separately.
Children’s Data
Our Services are not directed to children under the age of majority. We do not knowingly collect data from children under 16. If you believe a child has provided personal information, please contact us.
Security and Retention of Your Information
We use reasonable safeguards to protect your data but cannot guarantee complete security. We retain your information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your location, you may have the following rights:
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Access/Know: Request access to the personal information we hold about you.
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Delete: Request deletion of your personal information.
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Correct: Request correction of inaccurate personal information.
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Portability: Request a copy of your data or its transfer to another service.
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Opt-out: Opt out of the sale or sharing of your personal information for targeted advertising.
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Managing preferences: You may unsubscribe from promotional emails at any time. For SMS, reply STOP to opt out of marketing texts. Transactional messages will still be sent.
If you are in the UK or EEA, you may also have rights to object to processing, restrict processing, and withdraw consent.
We will not discriminate against you for exercising your rights.
Complaints
If you have complaints, contact us using the details below. You may also lodge a complaint with your local data protection authority if applicable.
International Transfers
Your information may be transferred outside your country. If transferred from the EEA or UK, we rely on Standard Contractual Clauses or other approved mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.
Contact
Drexxin LLC
1839 Ygnacio Valley Rd, Ste B PMB 1064
Walnut Creek, CA 94598
United States